What defines the new era?
Technology - where video technology is the new norm
Market-intelligence - using data to understand and advise clients
Emotional intelligence - using our personalities to establish long-lasting connections
What key skills do recruiters and leaders need for the new era?
Adaptability and flexibility: be agile as rigid ways of working can cause your business to fall behind your competition
Being tech-savvy: mastering the available tech is key to staying ahead of the game
Creativity and innovation: be future-oriented and inventive in how you engage with people
Data literate: your business is driven by using your data intelligently
Curiosity and critical thinking: be a critical thinker to understand and analyse your candidate base
Leadership: be honest with yourself and your people. It's okay to say you're not sure about some things.
Emotional intelligence: we are moving to an era where personalities are the power of influence for businesses to develop
Commitment to life-long learning: keep challenging yourself and others, encourage people to learn skills outside of the recruitment merits
How do I identify and develop skills to drive business performance to create a fit for purpose workforce?
Ask yourself as if you were a buyer of your services “what skills would you like to see?” and “in what would you place your trust?” – this should help identify the skills your business needs right now.
Key characteristics/skills: compassion, character, competency, commitment, connection, collaboration, courage, “can” deliver results and consistency.
Try using psychometric testing to understand an individual’s level of Emotional intelligence (EQ). In the new world, it’s important to be empathetic, be an active listener, be genuine, and have a level of charisma connected with good verbal skills.
Segment roles to best utilise people’s strengths; employer value proposition (EVP): external (face of the business), internal (internal culture needs to reflect the external culture) and people (how you treat them, empower them, delegate, etc.).